OCBC customer service officer basically said that they cannot control the merchant and they cannot contact the merchant, so I have to call the merchant myself to ask them to change the way my credit card transaction was made. Help needed: Any suggestions on how to contact M1 to ask them to tag the monthly charge as recurring?Īny help would be greatly appreciated so that I can hopefully enjoy the cash rebates in future. Using your existing NETS terminals or SGQR labels, you can accept payments from foreign cards and overseas. As your one-stop shop for overseas payments, we make it easier for expats, students and tourists in Asia to transact with your business in Singapore. However, OCBC customer service officer said that my recent charges were not tagged as "recurring" and hence not eligible for 3%. Accept foreign cards and overseas wallets without the need to manage multiple providers. M1 : similarly I provided my OCBC 365 card to M1 via their website and grant them to charge my monthly mobile and broadband billa to my OCBC 365 card. Help needed: Any suggestions on how to contact Sunseap to ask them to tag the monthly electricity charge as recurring?ģ. However, OCBC customer service officer said that my two recent monthly electricity charges were not tagged as "recurring" and hence not eligible for 3%. SUNSEAP: I provided my OCBC 365 card to Sunseap via their website so that they can charge my monthly electricity bill to my OCBC 365 card on the due date. Help needed: Any suggestions on how to contact Grab to ask them to change the merchant code to 4121?Ģ. For existing card members, the new card design will only be issued to you upon card renewal or replacement. New card applicants can expect to receive the new card design upon application. All the usual card information is now on the back for a sleeker look. This included all my recent Sep 2019 Grab trips which are all charged to 7399. The OCBC Business Debit Card now comes in a new design bold, stylish yet modern. She asked me to call Grab to ask them to change merchant code to 4121 for my charges to be eligible for 3% rebates. OCBC Customer service officer said that this was because although the merchant is GrabTaxi Private Limited, the merchant code used was 7399 (business service), and not 4121 (transport). GRABTAXI: I charged my JustGrab/Grabfamily trip to OCBC 365 card each time but was not granted the 3% cash rebat. And see if any of you have any suggestions on how to resolve the below three issues with three vendorsġ. Reduce cash loss in your business by using an electronic device that lets you accept credit/debit card payments across all Card Schemes, i.e. Reduce cash loss in your business by using an electronic device that lets you accept credit/debit card payments across all Card. Wanted to share my experiences on the recent cash rebates using OCBC 365 card after talking to the OCBC customer service officer earlier today.
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